Whenever you have any questions or issues about the website or services, the WickAdvisor official support team is available to help in a timely and efficient manner. We provide official support 24 hours a day.
In this article, we explain how to request help from the support team.
Before Ticket Submission
It’s possible that a solution has already been provided for your question/issue in our Knowledge Base, FAQs or even in the community forum. It’s best to check the following places before submitting a ticket.
Submitting a Ticket
WickAdvisor official and technical support is only provided through ticket submission from our online portal. We cannot provide technical support on the social media, community forum or direct emails.
Our Support Covers:
- Website related issues
- Small modifications
Our Support Does Not Cover:
- Third-party plugin issues
- Custom coding
- Theme and plugin updating
Delayed Ticket Response
There are some cases which may cause a delay in receiving an answer to your ticket. Several reasons may cause this to happen:
- Not enough information is provided
- No purchase code is provided
- Influx of tickets
- More than one question per ticket or asking new questions in the same ticket
- Local installation
In such cases, the support team is going to ask for more specific information to be provided.
Support Period
According to the latest policy, customer support is time sensitive. That means six months of customer support is included in your purchase of any of the Website Packages, and WickAdvisor is committed to offering full customer service during this period.
After the initial six months, in order to continue using WickAdvisor Support, you need to renew your support subscription. For more information read the Support policy articles
Click for further information: How to Add Support Ticket